PTCL has launched variety of sms services with intention of giving their customers an ease to get related information on their handsets. It is a unique initiative taken by Pakistan Telecommunication Limited to readily inform its wide consumer base about latest advancements, complaints, new promotions etc. Ptcl-complaint-serviceRecently PTCL has plunged SMS based PTCL Complaint Service to facilitate its more than 5 million users country wide in registration of their complaints for their rapid resolvation. This implies PTCL
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is more concerned with its customers’ satisfaction rather than mere Profit Appreciation. This novel and refreshing step will absolve its customers to stand in long queues be made at PTCL customer service outlets for settlement of their problems.
This step is a testimonial that PTCL has the ability to conform to latest technological needs to get at par with other multinational rivals present in the market. Do you always get annoyed when dialing 1218 make you await for at least 10 to 15 minutes so after than you would be able to speak out your grievances in front of customer agent? Voila! PTCL came up with a huge investment in Customer Management System to get you rid of this fatigue. Now what you just have to do is Type ‘Help’ and send it to PTCL complain number 05-1218-1218 and follow the subsequent instructions while sitting on your couch in front of TV. Cool, eh?
This PTCL sms complain service provides an apt complaint registration channel for rapid conclusion of complaints supposed to be faced by both Broadband and Landline customers. This PTCL SMS complain service will ensure antiphonal response to customers’ problems. PTCL is endeavoring to improve its customers’ ill-management from last 15 years, which speaks volume about PTCL’s customer orientation.
This Value Added PTCL complain service would provide impetus to ‘Total Quality Management’ and would result in more encompassing customer base. PTCL complaint SMS charges will be in accordance with your package plan. You will be charged with a regular sms cost which would definitely vary from network to network. Regardless of that your SMS package is activated, you will be charged a regular sms cost.