Mobilink has taken a lead from other operators to comply with the guidelines of the PTA to implement the largest footprint of biometric verification system for sale of SIMS. 32 Mobilink franchises and 5 Customer Care Centers in Karachi region have been equipped with state-of-the-art hardware and software to support the biometric verification process. The 789 verification system will continue in parallel with the biometric verification to ensure maximum security. Mobilink has completed a test run of the biometric system on all 37 point-of-sales machines at its Franchisees and Customer Care Divisions to ensure uninterrupted verification process and the security system. Mobilink has also completed the training of more than 150 personnel of the Franchisees, Sales and Customer Care staff and Customer Care Representatives to best serve its customers.
Mobilink has always been the first to comply with all the directives from the regulator
- Farrukh Umair, Head of Sales Mobilink